Dental / AI front desk
The toothache that called at 7pm booked with whoever answered. Your AI front desk answers on the first ring, decides by your own triage rules whether it is tonight or tomorrow, and puts the patient on the schedule.
$1,500 setup · $1,200/molive in about two weeks30 days notice
It introduces itself as your practice assistant and never claims to be a named member of staff. HIPAA-aware, built to documented practice. Nothing clinical is ever answered by the system.
Hours it covers for you
US dollars. Not included: telephony minutes above the included 1,500/month, and your booking software subscription. What moves the number.
The triage map
A dental phone is not one queue. An emergency, a new patient with a plan card, a reschedule and a clinical question all arrive on the same line and need four different answers. The rules below are yours — we write them down with you in week one, and the system does not deviate from them.
“I cracked a molar and it is throbbing.”
“Do you take new patients? I have Delta Dental.”
“Can I move my cleaning to next week?”
“Should I be worried about this lump?”
The fourth column is the one that matters most. Anything clinical — a lump, a reaction, whether a symptom can wait — is never answered by the system, on any prompt, in any wording. It is taken down and handed to a human, and the caller is told who rings back and when.
Why the first ring decides it
They start at the top of the map pack and stop at the first practice that picks up. Nobody in that state waits for a callback, and almost nobody leaves a message.
Put your own call volume inof calls to US local businesses reach a live person
Independent audit of 85 US local businesses across 58 industries.
of callers who reach voicemail hang up without leaving one
Published call-tracking benchmarks; reported range 80–86%.
of callers who do not get through call a competitor instead
Published call-tracking benchmarks.
These are published industry benchmarks, not Oris results. Your own numbers come out of the free audit.
What you get
Evenings, weekends, lunch, and the second caller while the front desk is already on the line.
Pain, trauma and swelling follow the rules you wrote — on-call transfer, emergency slot, or instructions plus a booked callback.
Right appointment type and length, right provider, insurance and contact details captured, confirmation by text.
Outbound on hygiene due and diagnosed-but-unscheduled treatment, so the list stops waiting for a quiet afternoon.
Hours, parking, new-patient paperwork, in-network plans, financing, and the questions your team answers twenty times a week.
Monthly: calls that would have been missed, new patients booked, recalls filled — checkable against your own schedule.
How we build it
Your triage protocol written down properly, appointment types and lengths, in-network plans, financing, hours and the twenty questions your team repeats weekly. You correct it line by line.
You call it as a patient in pain and try to break the triage. We tune it, connect the calendar, and forward the calls you want covered.
Once inbound is stable, the same system starts working the hygiene and unscheduled-treatment lists outbound — usually the fastest revenue in the engagement.
Honest limits
It books and triages by your written rules. It never tells a caller what is wrong with their tooth, or whether a symptom can wait until Monday.
In-network status, financing and cash prices, yes. Anything needing a real eligibility check goes to your team with plan and member details already captured.
It takes what currently goes to voicemail. Your team keeps the patients who already know them, and the ones standing at the desk.
Questions practice owners ask
Emergency language is the first thing we train. A caller in pain is triaged by your written rules — routed to the on-call number, offered the next emergency slot, or given clear instructions and a scheduled callback. Nobody in pain ever hits a generic message.
Depends on your system. Some expose an API and we book directly; with others we book into a connected calendar your front desk syncs, or hand over a fully qualified request with everything captured. We check yours before quoting.
The factual ones: which plans you are in network with, whether financing is available, what a new-patient exam costs out of pocket. Anything needing a real benefits check goes to your team with the plan and member details already collected.
The same system works outbound on a schedule you set: six-month recalls and diagnosed-but-unscheduled treatment. For a practice with an established patient base this is usually the fastest revenue in the whole engagement.
No. It takes the calls that currently go to voicemail — chairside, after hours, weekends, and the second simultaneous caller. Your team keeps the patients who know them by name.
Yes. One location with two or three operatories is the floor this price is built for, not the exception to it. Number of locations, how many booking systems we have to talk to, and whether you want outbound follow-up on top of answering. If your call volume is too low for the system to pay for itself, the free audit says so in writing — selling you one that does not pay back is a bad month for us and a bad year for you.
The system books appointments; it does not discuss medical history, and anything clinical routes to a human before a word is said about it. The setup is HIPAA-aware and built to documented practice: call vendors covered by a business associate agreement, a defined retention window for recordings and transcripts, and no patient records copied anywhere we control. We are not lawyers and we do not issue compliance certificates — we write the setup down so your own compliance advisor can review it before go-live.
Oris is the clinic practice of HeadPills, a digital agency running since 2021 out of Wroclaw, Poland, with more than a hundred businesses shipped across Europe. The system answers your line around the clock regardless of where anyone sits, and the people behind it keep US hours for calls and reporting. It is also why this depth of work costs what it costs rather than what a US agency charges for it. We have not yet run a US dental account, and we would rather you heard that from us than found it out later.
$1,500 once to build and test the knowledge base, write down your triage protocol and connect your calendar, then $1,200 a month including follow-up sequences, recall campaigns, ongoing tuning and monthly reporting. No long lock-in — 30 days notice, any time. Not included: telephony minutes above the included 1,500/month, and your booking software subscription.
Works better with
Free practice audit
Then we show you exactly what happened to that call — and to the four before it. Findings in two business days, no call required to get them.
Request received
We have your details.
The audit takes us about two business days. It arrives as a short written document — where calls are being lost, what the map pack looks like for your treatments, and what AI assistants say when someone asks for a clinic like yours. No call required to receive it.
While you wait: what missed calls are costing you