My clinic is one location. Is there a minimum?
No minimum, and a single location is the case these prices are built around. How many locations and how many treatments you want ranking. A single location with four treatments sits at the floor. The front desk fee itself does not move with call volume. What sits outside it is two things, in full: Telephony minutes above the included 1,500/month, and your booking software subscription. Whether your own volume fits inside that allowance is one of the things the free audit measures, and any month that runs past it is flagged before the invoice rather than explained after it.
Can I start with one thing?
Yes, and most clinics should. Start with the phone, because it pays back fastest, then add the next piece when the last one has paid for itself. All three retainers together start at $3,400 a month; the website is priced separately — from $3,500, project-based. Nothing is bundled and nothing requires anything else.
What is not included, in one place?
Front desk: Telephony minutes above the included 1,500/month, and your booking software subscription. Local SEO: Paid ads, and any spend on review-request SMS beyond the first 500 a month. Website: Photography, and licensing for any stock or model imagery you want on the site. Content: Paid distribution. We do not buy links. That is the whole list. If something falls outside it, we quote it before we do it, never after.
Why is this cheaper than the US agencies quoting me?
Because we are in Wroclaw, Poland. Salaries, rent and overhead sit at Polish levels while the work is scoped for a US clinic, so the same depth of work carries a smaller number. We do not reach the price by thinning the work: no account manager relaying your questions, no junior pool learning on your clinic, no media markup because we do not buy media. Judge that on the free audit rather than on this paragraph.
What am I committing to?
No long lock-in — 30 days notice, any time. In writing, effective at the end of the following month, no exit fee. The website is a fixed-scope project rather than a retainer. Everything we build lives in your accounts from day one — the Google Business Profile, the domain, the site, the knowledge base document — so leaving means telling us to stop, not asking for your property back.
What happens if it does not work?
You stop, on 30 days notice, and you keep what was built. Before that: the monthly report is written in calls caught and appointments booked, so a month where nothing moved is visible in the report rather than buried in it. If the front desk is not catching calls by month two we rebuild the setup at our cost, and if we conclude the problem is not something we sell, we say that instead of selling you the next thing.
What happens to patient data?
The front desk books appointments rather than discussing medical details. Call data runs through vendors covered by a business associate agreement, recordings and transcripts have a defined retention window, and anything clinical routes to a human. We build HIPAA-aware and document the setup so your compliance officer can review it. We are not lawyers, and we say so where a state adds rules of its own.